Privacy Policy

Privacy Policy

Welcome to Phoenix Car Keys. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or use our vehicle locksmith services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We only collect personal information that you choose to provide to us. This may include your name, telephone number, email address, vehicle details, and any other information you submit when requesting a quotation, booking a service, or contacting us.

We will never sell, rent, or share your personal information with third parties for marketing purposes without your consent, unless required by law or necessary to deliver the services you have requested.

2. Information Collected Automatically

Like most websites, we automatically collect certain technical information to help us improve our website and user experience. This information may include:

  • IP address
  • Browser type and version
  • Operating system
  • Date and time of your visit
  • Pages viewed and files accessed
  • Referring website or search engine
  • Device information and website usage statistics

This information is collected in an aggregated form and is not normally used to personally identify visitors.

When you request our services, we may also collect the information necessary to complete your booking, provide locksmith services, and communicate with you regarding your enquiry.

3. Cookies and Advertising

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and personalise your browsing experience.

We may also use Google Ads and other advertising services that use cookies to display relevant advertisements and measure campaign performance. You can learn more about how Google processes data through Google’s Privacy Policy.

4. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Although we work hard to keep your information secure, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we use commercially reasonable security measures, we cannot guarantee absolute security.

5. Third-Party Websites

Our website may contain links to external websites operated by third parties. These websites have their own privacy policies and practices.

Phoenix Car Keys is not responsible for the content, security, or privacy practices of external websites. We encourage you to review their privacy policies before submitting any personal information.

6. Contact Information

If you have any questions about this Privacy Policy, would like to request access to your personal information, or wish to correct or remove your data where applicable, please contact us.

Phoenix Car Keys

20 Cornwall Close

Rackheath

Norwich

England

NR13 6SU

7. Marketing Preferences

If you choose to receive updates, promotions, or service-related communications from Phoenix Car Keys, you may opt in through our website, enquiry forms, or direct communication.

You may withdraw your consent and unsubscribe from marketing communications at any time by contacting us or following the unsubscribe instructions included in our emails.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page, and your continued use of our website after changes are posted indicates your acceptance of the revised Privacy Policy.

Last Updated: 8 July 2026

Thank you for choosing Phoenix Car Keys. We are committed to protecting your personal information and maintaining the highest standards of privacy, security, and transparency.

Send Us A Message